Closed Captions Troubleshooting on Xbox 360

If you are watching a full episode on your Xbox 360, and the closed captions are jumbled, not in-sync with the visual/audio, or do not show up at all, please turn off the closed captions setting and then turn it back on. Allow a few seconds for the closed captions to sync up. [How do I turn on/off closed captions?]

If the issue persists, 

  1. Go back to the main menu of the app.
  2. Select the show you were watching.
  3. Select the episode you were watching.
  4. Resume the episode or start over the episode with the closed captions enabled.  
  5. Please allow a few seconds for the closed captions to sync up.

If your issue persists after trying the steps above, please submit feedback using the form below and make sure to provide the following information:

  • Device used
  • Show and episode during which the closed captions are not functioning properly
  • Description of the issue you are experiencing with the closed captions (i.e. very delayed, jumbled letters, etc.)

 

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