There's video playing but no audio on my Roku player.

If you are experiencing audio issues while using The CW channel on your Roku player, try the following steps:

Check Volume Control

Make sure the volume on your TV is not at its lowest setting or muted.

Check Cable Connections

  • Make sure your HDMI/Optical connectors are plugged in.
  • Check for any breakage in the cable.
  • Reverse the ends of the cable or try using a different HDMI cable.

Update Your Software

We release new versions of our app regularly to fix known issues. Go to Settings > System > System Update on your Roku player to download the most updated version of our app.

Restart the Channel

  1. Highlight the CW channel and press * on the Roku Remote.
  2. Select Close.
  3. Relaunch the channel.

Check the Audio Setting on your Roku Player

  1. From the Roku Home screen, select Settings > Audio > Audio Mode > Stereo.
  2. Resume your video.

Delete and Reinstall The CW Channel

  1. Highlight The CW channel and press * on the Roku Remote.
  2. Select Remove Channel.
  3. Reinstall the channel.


For additional troubleshooting steps on Roku, see Basic Troubleshooting for Roku.

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