There's video playing but no audio on my Amazon Fire TV or Fire TV Stick.

If you are experiencing audio issues while using The CW or CW Seed app on Fire TV or Fire TV Stick, try the following steps:

Check TV Volume Control

Make sure the volume on your TV is not at its lowest setting or muted.

Check Cable Connections

  • Make sure your HDMI/Optical connectors are plugged in.
  • Check for any breakage in the cable.
  • Reverse the ends of the cable or try using a different HDMI cable.

Restart the App

  1. From the Fire TV home page, select Settings > Applications > Manage Installed Applications.  
  2. Find and select The CW on Fire TV or CW Seed on Fire TV.  
  3. Select Force Close.
  4. Launch the app again.

Update Your Software

Having the latest OS on your device ensures you are getting the optimal experience from the app.

  1. From the Fire TV home page, go to Settings > System > About on your Fire TV.
  2. Select Software Version > Check For System Update

Check the Audio Setting on your Amazon Fire TV or Fire TV Stick

If you're still experiencing audio issues, try turning off Dolby Digital Plus: 

  • On your Amazon Fire TV or Fire TV Stick, go to Settings > Display & Sounds > Audio > Dolby Digital Output > and then turn Dolby Digital Plus OFF.

In order to get Dolby Digital Plus audio, you need to have a receiver that supports Dolby Digital Plus. Dolby Digital Plus is an audio technology based on Dolby Digital 5.1, the established standard for home theater surround sound.

Delete and Reinstall The CW or CW Seed App

  1. From the Fire TV home page, select Settings > Applications > Manage Installed Applications.
  2. Find and select The CW on Fire TV or CW Seed on Fire TV.
  3. Select Uninstall.
  4. Go to Apps and reinstall the app.

 

For additional troubleshooting steps on Amazon Fire TV and Fire TV Stick, see  Basic Troubleshooting for Amazon Fire TV and Fire TV Stick.

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