If the video keeps freezing or gets stuck loading:
- Go back to the show page.
- Select the episode you were trying to watch.
- Resume or start over the episode.
If the issue persists, please try these steps here: Basic Troubleshooting for iPhone and iPad.
Update September 2020: If you are using a Wi-Fi router with built-in ad blocking features, you may need to disable that feature in order to view our videos. Every router has different instructions, so please consult your router’s instructions.
Update February 2021: If you are using a VPN service, please visit This Article.
Update March 2021: If you are using an app or service that blocks trackers and ad servers, you'll need to disable that in order to use our app. If you'd like to disable tracking, please use our "Do Not Sell" option within the app (Settings > Legal).