The video keeps freezing or gets stuck loading on my iPhone or iPad.

If the video keeps freezing or gets stuck loading:

  1. Go back to the show page. 
  2. Select the episode you were trying to watch.
  3. Resume or start over the episode.

If the issue persists, please try these steps here: Basic Troubleshooting for iPhone and iPad.

Update September 2020: If you are using a Wi-Fi router with built-in ad blocking features, you may need to disable that feature or whitelist in order to view our videos. Every router has different instructions, so please consult your router’s instructions.

Have more questions? Submit a request