If the video keeps freezing or gets stuck loading:
- Go back to the show page.
- Re-select your episode, and resume the episode.
If the issue persists, please try these steps here: Basic Troubleshooting for Roku.
Update June 2017: If you are using a Roku player and experience the video freezing, fast forwarding, and/or a static sound coming up, our tech team is aware of this issue that is affecting select players and is working on a fix. For now, please try the troubleshooting steps below:
- Delete The CW channel
- Check for a Roku system update: From the main screen of your Roku player, go to Settings > System > System Update > Check Now
- Install any new software that is available. You may also want to restart your Roku device: Settings > System > Power > System restart.
- Add The CW channel back
If you continue to have the same issue after attempting the steps above, then please use the link below to submit a request. Our support team will review and contact you if needed.