The video keeps freezing or doesn't load on my Android phone or tablet.

Update February 2018: If you are experiencing the video becoming blurry, pixelated, or freezing before or after an ad plays, our tech team is aware of this issue affecting some Android devices and is working to fix it asap. In the meantime, please delete the app, restart your device, and reinstall the app. Continue to look out for an app update that should resolve this issue soon.


If the video keeps freezing or doesn't load:

  1. Go back to the show page. 
  2. Select your episode again, and resume the episode. 

If the issue persists, please try these steps here: Basic Troubleshooting for Android Phone and Tablet.



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