There's video playing but no audio on my Windows 8/10 device.

If you are experiencing audio issues while using The CW App on Windows 8/10, try the following steps:

Check Volume Control

Make sure the volume is not at lowest setting or muted.

Update Your Software

We release new versions of our app regularly that fix known issues. We encourage you to visit the Microsoft Store on your device to download the latest version of the app.

Restart The CW App

  1. Tap X in the upper right-hand corner of the app.
  2. Launch the app again.

Delete and Reinstall The CW App

  1. Tap the Start icon and find The CW App. 
  2. Hold down on the icon until a menu appears. 
  3. Select Uninstall
  4. Navigate to the Microsoft Store to reinstall the app. 

 

For additional troubleshooting steps on Windows 8/10, see Basic Troubleshooting for Windows 8/10.

Have more questions? Submit a request