Who can I contact with concerns about closed captions?

For concerns related to closed captions during a TV broadcast, please contact your local station who will be able to resolve broadcasting issues. To find out what your local station is, please use our station finder

For concerns related to closed captions while streaming on The CW or CW Seed app, cwtv.com, or cwseed.com, please attempt troubleshooting on your device using our closed captions support articles.

If the issue persists, submit a request detailing the issue you are experiencing with closed captions. Provide as much information as you can about the issue you are seeing, as it will help us find the best solution.

You may also contact:

Dennis Dort
VP Business Affairs
3300 W. Olive Ave.
Burbank, CA 91505
P: 818.977.2500
F: 818.977.2595

For The CW Network, FCC Section 79.1(j)(1) Closed Captioning Quality Certification, see attached PDF document below.

Have more questions? Submit a request