Who can I contact with concerns about closed captions?

Broadcast programming:

For concerns related to closed captions during a TV broadcast, please contact your local CW-affiliated station who will be able to resolve concerns related to broadcast problems that originate on your local station. To find out what your local station is, please use our station finder.

For concerns related to closed captions during a cable or satellite television broadcast, please contact your cable or satellite service provider who will be able to resolve concerns related to problems that originate there.

If the concerns cannot be resolved by the local station, cable system, or satellite company, you should contact The CW directly.

E-mail: CWBroadcastSupport@cwtv.com 
P: 818.977.2500 (during office hours)
F: 818.977.2595

For written complaints or concerns, you may also contact: 

Dennis Dort
VP Business Affairs
3300 W. Olive Ave.
Burbank, CA 91505

Internet programming:

For concerns related to closed captions while you are watching a stream on the CW app, the CW Seed app, cwtv.com, or cwseed.com, please attempt troubleshooting on your device using our closed captions support articles.

If the issue persists, submit a request detailing the issue you are experiencing with closed captions. Provide as much information as you can about the issue you are seeing, as it will help us find the best solution.

For written complaints or concerns, you may also contact:

Dennis Dort
VP Business Affairs
3300 W. Olive Ave.
Burbank, CA 91505

For The CW Network, FCC Section 79.1(j)(1) Closed Captioning Quality Certification, see attached PDF document below.

Have more questions? Submit a request