I'm receiving an error message that says "An error occurred while parsing the data."

If you are trying to stream video on The CW App and see this error message - "An error occurred while parsing the data" - please make sure both your device OS and The CW App are updated to their latest versions. This error message sometimes occurs when the app is being accessed through a weak internet connection or via cellular data. We recommend viewing our content over a strong, stable WiFi connection for the best streaming experience.

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