Basic Troubleshooting for Chromecast

Ensure that your Chromecast has been set up prior to launching the app. More info can be found here.

Should Chromecast become unresponsive while casting from The CW or CW Seed app, please disconnect/reconnect the cast by following the steps below:

  1. While on The CW App, tap the Chromecast icon in the upper right hand corner and select Disconnect
  2. Unplug the USB power cable and reconnect it to restart the Chromecast device. 
  3. Force close and restart The CW or CW Seed app. 
  4. Choose the video you want to watch and tap the Chromecast icon in the upper right hand corner to begin casting. 

If you are still experiencing playback issues, please review the following articles to help troubleshoot your mobile device:

 

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