Troubleshooting
General Troubleshooting
VIZIO Smart TV
iPhone and iPad
- How do I turn on / off The CW push notifications on my iPhone or iPad?
- How do I report an issue with The CW app?
- Basic Troubleshooting for iPhone and iPad
- How do I download The CW App on my iPhone or iPad?
- I'm receiving an error message that says "An error occurred while parsing the data."
- There's audio playing but no video on my iPhone or iPad.
Android Phone and Tablet
- I'm receiving "You've encountered an error" messages while using the app.
- How do I turn on / off The CW push notifications on my Android phone or tablet?
- Why is my Android phone or tablet "not compatible?"
- How do I report an issue with The CW or CW Seed app?
- Basic Troubleshooting for Android Phone and Tablet
- How do I download The CW or CW Seed App on my Android phone or tablet?
Desktop (CWTV.com/CWSeed.com)
- Basic Troubleshooting for Desktop
- I'm experiencing playback errors or getting an "access denied" message while using a VPN
- Why can't I access CWTV.com on Internet Explorer?
- I'm watching a video on CWTV.com, and the video keeps buffering or freezing.
- How do I report an issue with The CW or CW Seed website?
- System Requirements for Viewing on Desktop
Chromecast
Apple TV
- How do I report an issue with The CW app?
- Basic Troubleshooting for Apple TV
- The video keeps freezing or doesn't load on my Apple TV.
- I can't find the latest episodes of my favorite CW shows on my Apple TV.
- There's video playing but no audio on my Apple TV.
- How do I turn on/off AirPlay or Screen Mirroring?
Roku
- I'm getting a 503 error message while trying to stream on my Roku player.
- How do I report an issue with The CW channel on Roku?
- Basic Troubleshooting for Roku
- How do I add The CW channel on my Roku player?
- The video keeps freezing or gets stuck loading on my Roku player.
- I can't find the latest episodes of my favorite CW shows on my Roku player.
Amazon Fire TV and Fire TV Stick
- How do I report an issue with The CW app?
- Basic Troubleshooting for Amazon Fire TV and Fire TV Stick
- How do I download The CW App on my Amazon Fire TV or Fire TV Stick?
- The video keeps freezing or gets stuck loading on my Amazon Fire TV or Fire TV Stick.
- I can't find the latest episodes of my favorite CW shows on my Amazon Fire TV.
- There's video playing but no audio on my Amazon Fire TV or Fire TV Stick.
Amazon Fire Tablet
- How do I report an issue with The CW app?
- Basic Troubleshooting for Amazon Fire Tablet
- How do I download The CW on my Amazon Fire tablet?
- The video keeps freezing or doesn't load on my Amazon Fire tablet.
- I can't find the latest episodes of my favorite CW shows on my Amazon Fire tablet.
- There's video playing but no audio on my Amazon Fire tablet.