Troubleshooting
General Troubleshooting
Roku
Amazon Fire TV and Fire TV Stick
- How do I download The CW App on my Amazon Fire TV or Fire TV Stick?
- Basic Troubleshooting for Amazon Fire TV and Fire TV Stick
- The video keeps freezing or gets stuck loading on my Amazon Fire TV or Fire TV Stick.
- There's video playing but no audio on my Amazon Fire TV or Fire TV Stick.
- I can't find the latest episodes of my favorite CW shows on my Amazon Fire TV.
iPhone and iPad
- How do I download The CW App on my iPhone or iPad?
- Basic Troubleshooting for iPhone and iPad
- The video keeps freezing or gets stuck loading on my iPhone or iPad.
- There's audio playing but no video on my iPhone or iPad.
- There's video playing but no audio on my iPhone and iPad.
- How do I turn on / off The CW push notifications on my iPhone or iPad?
Android Phone and Tablet
- How do I download The CW App on my Android phone or tablet?
- Basic Troubleshooting for Android Phone and Tablet
- The video keeps freezing or doesn't load on my Android phone or tablet.
- There's video playing but no audio on my Android phone or tablet.
- Why is my Android phone or tablet "not compatible?"
- How do I turn on/off Chromecast?
Desktop (CWTV.com)
- Basic Troubleshooting for Desktop
- Why can't I access CWTV.com on Internet Explorer?
- I'm watching a video on CWTV.com, and the video keeps buffering or freezing.
- The video stops before or during an ad break.
- I'm experiencing playback errors or getting an "access denied" message while using a VPN
- There's audio but no video playing on cwtv.com.
Apple TV
Amazon Fire Tablet
- How do I download The CW on my Amazon Fire tablet?
- Basic Troubleshooting for Amazon Fire Tablet
- The video keeps freezing or doesn't load on my Amazon Fire tablet.
- There's video playing but no audio on my Amazon Fire tablet.
- How do I turn on/off Chromecast?
- I can't find the latest episodes of my favorite CW shows on my Amazon Fire tablet.