Troubleshooting
VIZIO Smart TV
iPhone and iPad
- Known Issues
- How do I turn on / off CW and CW Seed push notifications on my iPhone or iPad?
- How do I report an issue with The CW or CW Seed app?
- Basic Troubleshooting for iPhone and iPad
- How do I download The CW or CW Seed App on my iPhone or iPad?
- I'm receiving an error message that says "An error occurred while parsing the data."
Android Phone and Tablet
- Why is my Android phone or tablet "not compatible?"
- The video keeps freezing or doesn't load on my Android phone or tablet.
- I'm receiving "You've encountered an error" messages while using the app.
- How do I turn on / off CW and CW Seed push notifications on my Android phone or tablet?
- Known Issues
- How do I report an issue with The CW or CW Seed app?
Desktop (CWTV.com/CWSeed.com)
- I'm experiencing playback errors or getting an "access denied" message while using a VPN
- Known Issues
- Basic Troubleshooting for Desktop
- Why can't I access CWTV.com or CWSeed.com on Internet Explorer?
- I'm watching a video on CWTV.com, and the video keeps buffering or freezing.
- How do I report an issue with The CW or CW Seed website?
Chromecast
Apple TV and AirPlay
Roku
- I'm getting a 503 error message while trying to stream on my Roku player.
- How do I report an issue with The CW or CW Seed channel?
- Basic Troubleshooting for Roku
- How do I add The CW or CW Seed channel on my Roku player?
- The video keeps freezing or gets stuck loading on my Roku player.
- I can't find the latest episodes of my favorite CW shows on my Roku player.
Amazon Fire TV and Fire TV Stick
- How do I download the CW Seed app on my Amazon Fire TV or Fire TV Stick?
- How do I report an issue with The CW app?
- Basic Troubleshooting for Amazon Fire TV and Fire TV Stick
- How do I download The CW App on my Amazon Fire TV or Fire TV Stick?
- The video keeps freezing or gets stuck loading on my Amazon Fire TV or Fire TV Stick.
- I can't find the latest episodes of my favorite CW shows on my Amazon Fire TV.
Amazon Fire Tablet
- Why can't I download the CW Seed app on my Kindle Fire device?
- How do I report an issue with The CW or CW Seed app?
- Basic Troubleshooting for Amazon Fire Tablet
- How do I download The CW or CW Seed app on my Amazon Fire tablet?
- The video keeps freezing or doesn't load on my Amazon Fire tablet.
- I can't find the latest episodes of my favorite CW shows on my Amazon Fire tablet.
Xbox One
- Why can't I see The CW App on my Xbox 360?
- How do I report an issue with The CW App?
- Basic Troubleshooting for Xbox One
- How do I download The CW App on my Xbox One?
- The video keeps freezing or gets stuck loading on my Xbox One.
- I can't find the latest episodes of my favorite CW shows on my Xbox One.