Troubleshooting
iPhone and iPad
- How do I report an issue with The CW or CW Seed app?
- Basic Troubleshooting for iPhone and iPad
- How do I download The CW or CW Seed App on my iPhone or iPad?
- I'm receiving an error message that says "An error occurred while parsing the data."
- There's audio playing but no video on my iPhone or iPad.
- The video keeps freezing or gets stuck loading on my iPhone or iPad.
Android Phone and Tablet
- How do I report an issue with The CW or CW Seed app?
- Basic Troubleshooting for Android Phone and Tablet
- How do I download The CW or CW Seed App on my Android phone or tablet?
- I'm receiving an error message that says "An error occurred while parsing the data."
- I see "This item is not available in your country" when trying to download The CW App.
- The video keeps freezing or doesn't load on my Android phone or tablet.
Desktop (CWTV.com/CWSeed.com)
- Basic Troubleshooting for Desktop
- I'm getting a message that I need to disable an ad blocker.
- Update to The CW and CW Seed Desktop Video Player
- I'm watching a video on CWTV.com, and the video keeps buffering or freezing.
- How do I report an issue with The CW or CW Seed website?
- System Requirements for Viewing on Desktop
Chromecast
Apple TV and AirPlay
Roku
- I'm getting a 503 error message while trying to stream on my Roku player.
- How do I report an issue with The CW or CW Seed channel?
- Basic Troubleshooting for Roku
- How do I add The CW or CW Seed channel on my Roku player?
- The video keeps freezing or gets stuck loading on my Roku player.
- I can't find the latest episodes of my favorite CW shows on my Roku player.
Amazon Fire TV and Fire TV Stick
- How do I report an issue with The CW or CW Seed app?
- Basic Troubleshooting for Amazon Fire TV and Fire TV Stick
- How do I download The CW or CW Seed app on my Amazon Fire tablet?
- How do I download The CW App on my Amazon Fire TV or Fire TV Stick?
- The video keeps freezing or gets stuck loading on my Amazon Fire TV or Fire TV Stick.
- I can't find the latest episodes of my favorite CW shows on my Amazon Fire TV.
Amazon Fire Tablet
- Why can't I download the CW Seed app on my Kindle Fire device?
- How do I report an issue with The CW or CW Seed app?
- Basic Troubleshooting for Amazon Fire Tablet
- The video keeps freezing or doesn't load on my Amazon Fire tablet.
- I can't find the latest episodes of my favorite CW shows on my Amazon Fire tablet.
- There's video playing but no audio on my Amazon Fire tablet.
Xbox One
- How do I report an issue with The CW App?
- Basic Troubleshooting for Xbox One
- How do I download The CW App on my Xbox One?
- The video keeps freezing or gets stuck loading on my Xbox One.
- I can't find the latest episodes of my favorite CW shows on my Xbox One.
- There's video playing but no audio on my Xbox One.