There's audio but no video playing on

If you are watching a full episode on, and there's audio playing but no video, try the following steps:

Check Your Internet Connection

Your Internet connection and network bandwidth must be sufficient to stream video on or Video playback quality is based on the strength of your network and internet connection. If the network bandwidth is too low to stream video, you might only get audio. 

Restart Your Computer

  1. Close all apps and restart your computer.
  2. Go back to and try playing the video again.

Update or Switch Your Browser

  1. Update your current browser to the latest version.
  2. Go back to and try playing the video again.
  3. You may also try using a different browser (e.g. Firefox, Google Chrome, Safari). 

Update Adobe Flash Player

Make sure your computer has the latest version of Adobe Flash Player installed and enabled. To do this, go to the Adobe Flash Player Help.


For additional troubleshooting steps, see Basic Troubleshooting for Desktop.

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