Known Issues

Our tech team is aware of the following technical issues affecting some users.  If you are experiencing any of the issues below, then please try the suggested troubleshooting steps that are listed and continue to look out for upcoming app updates that will resolve the issue for you soon.

 

The CW App on Android phone and tablet

Known issues:

  • Blurry or pixelated video quality
  • Freezing

Suggested troubleshooting:

  • Close out of the app and access the episode again

The CW App on iPhone and iPad

Known issue:

  • Double closed captions (two sets of closed captions show while playing an episode)

CWTV.com / Desktop

Known issue:

  • Freezing when starting or ending a commercial or ad

Suggested troubleshooting:

  • Refresh the page and resume the episode

 

 

 

Have more questions? Submit a request