Basic Troubleshooting for Android TV

There are a series of troubleshooting steps you can take to ensure you are receiving an optimal experience on The CW App.

Make sure your app is up to date. 

We release new versions of our app regularly that fix known issues as well as provide new features.  We encourage you to visit the Play Store on your device to download the latest version of the app.

Make sure your device's OS is up to date. 

Having the latest OS on your device ensures you are getting the optimal experience from The CW app. Go to Settings > About > System Upgrade on your device to check for new updates. 

Check your internet connection.

Go to Settings > Network on your device to make sure that your connection is active and the signal strength is stable. 

Clear the app's cache. 

  1. From the Home screen, navigate to Settings > Apps > The CW.
  2. Select Clear Cache and select OK.

Uninstall and Reinstall The CW app. 

  1. From the Home screen, navigate to Settings > Apps > The CW. 
  2. Select The CW app and select Uninstall
  3. Navigate to the Google Play Store to reinstall the app. 

Update September 2020: If you are using a Wi-Fi router with built-in ad blocking features, you may need to disable that feature in order to view our videos. Every router has different instructions, so please consult your router’s instructions.

Update February 2021: If you are using a VPN service, please visit This Article.

Update March 2021: If you are using an app or service that blocks trackers and ad servers, you'll need to disable that in order to use our app. If you'd like to disable tracking, please use our "Do Not Sell" option within the app (Settings > Legal). 

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