If you are receiving a playback error on The CW app on your Amazon Fire TV or Fire TV Stick device, there are a series of troubleshooting steps you can take to ensure you are receiving an optimal experience on The CW app for Fire TV.
Check your internet connection.
Go to Settings > System > Network on your Amazon Fire TV to check that your connection is active and the signal strength is stable.
Make sure your app is up to date.
We release new versions of our app regularly that fix known issues as well as provide new features.
- From the Amazon Fire TV home, scroll down to the Apps section.
- Highlight The CW on Fire TV. If an update is available, an Update button will appear under the icon.
- Select Update > Update App Now.
Make sure your device's OS is up to date.
- From the Amazon Fire TV home screen, go to Settings > System > About.
- Select Software Version > Check For System Update.
Restart the app.
- From the Fire TV home page, select Settings > Applications > Manage Installed Applications.
- Find and select The CW on Fire TV.
- Select Force Close and then Launch.
Clear the app cache.
- From the Fire TV home page, select Settings > Applications > Manage Installed Applications.
- Find and select The CW on Fire TV.
- Select Clear Cache.
Uninstall and reinstall The CW.
- From the Fire TV home page, select Settings > Applications > Manage Installed Applications.
- Find and select The CW on Fire TV.
- Select Uninstall.
- Go to Apps and reinstall the app.
Ensure you don't have a network/router-level ad blocker.
Please check to see if your Wi-Fi router has built-in ad-blocking features. If so, you may need to disable that feature or add cwtv.com to your allow list in order to view our videos. Every router has different instructions, so please consult your router’s instructions.
Ensure you aren't connected to a VPN.
Fore more information, please visit this page: https://support.cwtv.com/hc/en-us/articles/1500002786182-I-m-experiencing-playback-errors-or-getting-an-access-denied-message-while-using-a-VPN
For further help with your Amazon Fire TV device, please check here.