If you are receiving a playback error on The CW app on your Roku device, there are a series of troubleshooting steps you can take to ensure you are receiving an optimal experience on The CW channel on your Roku device.
1. Check your internet connection.
Go to Settings > Network on your Roku player to check that your connection is active and the signal strength is stable.
2. Make sure your app and device's OS are up to date.
We release new versions of our app regularly that fix known issues as well as provide new features. Go to Settings > System > System Update on your Roku device to download the latest channel and system updates.
3. Restart the channel.
- Highlight The CW channel and press the * on the Roku Remote.
- Select Close.
- Select The CW channel to relaunch it.
4. Uninstall and reinstall the channel.
- Highlight The CW channel and press the * on the Roku Remote.
- Select Remove Channel.
- Restart your Roku device by going to Settings > System > System restart.
- Navigate to the Streaming Channels section and reinstall The CW channel.
5. Ensure you don't have a network/router-level ad blocker.
Please check to see if your Wi-Fi router has built-in ad-blocking features. If so, you may need to disable that feature or add cwtv.com to your allow list in order to view our videos. Every router has different instructions, so please consult your router’s instructions.
6. Ensure you aren't connected to a VPN.
Fore more information, please visit this page: https://support.cwtv.com/hc/en-us/articles/1500002786182-I-m-experiencing-playback-errors-or-getting-an-access-denied-message-while-using-a-VPN
For further help with your Roku player, check here.