Basic Troubleshooting for Roku

There are a series of troubleshooting steps you can take to ensure you are receiving an optimal experience on The CW and CW Seed channels. 

Check your internet connection.

Go to Settings > Network on your Roku player to check that your connection is active and the signal strength is stable. 

Make sure your app and device's OS are up to date. 

We release new versions of our app regularly that fix known issues as well as provide new features. Go to Settings > System > System Update on your Roku device to download the latest updates. 

Restart the channel.  

  1. Highlight The CW or CW Seed channel and press the * on the Roku Remote.  
  2. Select Close.  
  3. Select The CW or CW Seed channel to relaunch it. 

Uninstall and reinstall the channel.

  1. Highlight The CW or CW Seed channel and press the * on the Roku Remote.  
  2. Select Remove Channel.  
  3. Navigate to the Streaming Channels section and reinstall the channel.  

 

For further help with your Roku player, check here

 

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