If you’re experiencing playback or performance issues with The CW app on your iPhone or iPad, try the following troubleshooting steps to help get things back on track:
1. Update The CW App
We regularly release updates that fix known issues and improve overall performance.
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Open the App Store, search for The CW, and tap Update if a new version is available.
2. Update Your Device’s Operating System
Running the latest version of iOS helps ensure the app functions correctly.
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Go to Settings > General > Software Update and install any available updates.
3. Test Your Internet Connection
A strong and stable internet connection is essential for streaming.
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Go to Settings > Wi-Fi to ensure you're connected to a working network.
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Temporarily disconnect from Wi-Fi and test playback using mobile data.
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If the app works on mobile data and not on Wi-Fi, your Wi-Fi network may be blocking video playback. Check your Wi-Fi router settings to ensure there are no ad blockers or VPNs enabled, which can interfere with app functionality.
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4. Close Other Apps
Running multiple apps at once can slow down performance.
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Swipe up from the bottom (or double-tap the Home button) to open the app switcher.
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Swipe up on other open apps to close them.
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Relaunch The CW app and try again.
5. Reinstall The CW App
A fresh install can often resolve persistent issues.
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From your Home screen, press and hold The CW app icon until it begins to shake.
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Tap the X to delete it.
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Open the App Store, search for The CW, and reinstall it.
For further help with your iPhone or iPad, check here.