Basic Troubleshooting for iPhone and iPad

These are a series of troubleshooting steps you can take to ensure you are receiving an optimal experience on The CW app. 

Make sure you are using the latest version of the app. 

We release new versions of our app regularly that fix known issues as well as provide new features.  We encourage you to visit the App Store on your device to download the latest version of the app.

Make sure your device's OS is up to date. 

Having the latest OS on your device ensures you are getting the optimal experience from The CW app. Go to Settings > General > Software Update on your device to check for new updates. 

Check your internet connection.

Go to Settings > Wi-Fi on your device to make sure that your connection is active and the signal strength is stable.

Close out other apps that may be running in the background and restart The CW app. 

Having multiple apps open can cause The CW app to run slower or become less stable.  

  1. Double-tap on the Home button of your device to view all open apps.  
  2. Swipe up on each of the apps you would like to close.  

Uninstall and Reinstall The CW app. 

  1. From the Home screen, navigate to The CW app. 
  2. Hold down on the app icon until it begins to shake. 
  3. Tap the X that appears in the upper right-hand corner to uninstall the app. 
  4. Navigate to the App Store to reinstall the app. 

For further help with your iPhone or iPad, check here.

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