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Support Center

  1. Support Center
  2. Troubleshooting
  3. iPhone and iPad

iPhone and iPad

  • How do I turn on / off The CW push notifications on my iPhone or iPad?
  • How do I report an issue with The CW app?
  • Basic Troubleshooting for iPhone and iPad
  • How do I download The CW App on my iPhone or iPad?
  • I'm receiving an error message that says "An error occurred while parsing the data."
  • There's audio playing but no video on my iPhone or iPad.
  • The video keeps freezing or gets stuck loading on my iPhone or iPad.
  • There's video playing but no audio on my iPhone and iPad.
  • How do I turn on/off AirPlay or Screen Mirroring?
  • I can't find the latest episodes of my favorite CW shows on my iPhone or iPad.
  • How do I turn on/off Chromecast?
  • I see "This item is not available in your country" when trying to download The CW App.

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