There's video playing but no audio on my iPhone and iPad.

If you are experiencing audio issues while using The CW App on iPhone or iPad, try the following steps:

Check Volume Control

Make sure the volume is not at its lowest setting or muted.

Update Your Software

Having the latest OS on your device ensures you are getting the optimal experience from The CW app. Go to Settings > General > Software Update on your device to check for new updates.  For more information, go to Apple Help: Update the iOS software.

Delete and Reinstall The CW App

  1. Navigate to The CW app on your Home screen. 
  2. Hold down the Touch surface until the icon begins to shake. 
  3. Press the X in the upper right-hand corner. 
  4. Navigate to the device's App Store to reinstall The CW app. 

For additional troubleshooting steps on Apple TV, see Basic Troubleshooting for iPhone and iPad.

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