There's audio playing but no video on my iPhone or iPad.

If you are watching a full episode on The CW App on iPhone or iPad, and there's audio playing but no video, try the following steps:

Check Your Internet Connection

Your internet connection and network bandwidth must be sufficient to stream video on or Video playback quality is based on the strength of your network and internet connection. If the network bandwidth is too low to stream video, you might only get audio. 

Restart The CW App

Having multiple apps open can cause The CW app to run slower or become less stable. Running The CW app with a limited amount of other apps open may improve performance.  

  1. Double-tap on the Home button of your device to view all open apps.  
  2. Swipe up to close The CW app.  
  3. Launch the app again from the Home page. 

Restart Your iPhone or iPad

Completely power off your device and restart, then relaunch the app.

Update Your Software

Having the latest OS on your device ensures you are getting the optimal experience from The CW app. Go to Settings > General > Software Update on your device to check for new updates. 

Switch to Wi-Fi

If you are using a cellular data connection, try connecting to a wireless network and see if playback is improved (go to Settings > Wi-Fi on your device, and choose a network).

Delete and Reinstall The CW App

  1. Navigate to The CW app on your Home screen. 
  2. Hold down the Touch surface until the icon begins to shake. 
  3. Press the X in the upper right-hand corner. 
  4. Navigate to the device's App Store to reinstall The CW app. 

For additional troubleshooting steps on Apple TV, see Basic Troubleshooting for iPhone and iPad.

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