Basic Troubleshooting for Desktop

There are a series of troubleshooting steps you can take to ensure you are receiving an optimal experience on and

Ensure you are on a supported browser.

The following browsers are supported by the

    • Chrome
    • Firefox
    • Internet Explorer 11
    • Microsoft Edge
    • Safari

Make sure you have the latest version of Adobe Flash Player installed.

You can see if you're running the latest version here:

Check your internet connection.

You need an internet connection with sufficient bandwidth in order to have an optimized viewing experience. Videos on The CW stream at 500Kbps or 700Kbps, depending on your bandwidth. We recommend a downstream bandwidth of 1000Kbps or higher for a high quality viewing experience.

Clear your browser's cache.  

Restart your computer and relaunch our site.


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