For general video/audio/display issues with your VIZIO Smart TV, please visit this page or contact VIZIO Support.
1. Ensure you don't have a network/router-level ad blocker.
Please check to see if your Wi-Fi router has built-in ad-blocking features. If so, you may need to disable that feature or add cwtv.com to your allow list in order to view our videos. Every router has different instructions, so please consult your router’s instructions.
2. Ensure you aren't connected to a VPN.
Fore more information, please visit this page: https://support.cwtv.com/hc/en-us/articles/1500002786182-I-m-experiencing-playback-errors-or-getting-an-access-denied-message-while-using-a-VPN
3. For issues specific to The CW app on your VIZIO Smart TV, please visit one of these related articles or submit a detailed support request below.
- How do I install The CW App on my VIZIO Smart TV?
- There's video playing but no audio on my VIZIO Smart TV.
- How do I enable closed captions for The CW app on my VIZIO Smart TV?
- Closed Captions Troubleshooting on VIZIO Smart TV